Customer Service / Warranty

Warranty Information

At NuStep, we stand by our products and want to make sure every customer is 100% satisfied. For information regarding our warranty please download one of the PDFs below. If you have any other questions, please contact us.

Recumbent Cross Trainer Warranty (PDF)
Limited-Warranty-Accessories-US-Canada (PDF)

30-DAY MONEY BACK GUARANTEE

If you are not totally satisfied with your NuStep cross trainer and accessories that you purchase from us, NuStep will accept a return of the cross trainer and accessories and will refund to you the full price that you paid, less NuStep’s costs in shipping and delivering the cross trainer and accessories to you.

The only conditions to this guarantee are: that you purchased the cross trainer and accessories directly from NuStep (not from a dealer) and they were delivered to you in the United States; that we receive a written notice from you asking for the return within the first 30 days after delivery to you; and that the cross trainer and accessories are in the same condition as when delivered to you when our shipping agent takes possession from you for reshipment to NuStep. We will pay the costs of re-shipment to NuStep.

PRODUCT MANUALS

User manuals and service manuals are available for each NuStep recumbent cross trainer model.  

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ADAPTIVE EQUIPMENT AND ACCESSORIES

For users who require additional support to get the most effective and safest workout, we offer accessories for each of our NuStep machines.

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QUESTIONS AND ANSWERS

See our answers to the most frequently asked questions from users of the NuStep cross trainer.

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SOCIAL

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CONTACT

Click here or call us toll free:

800.322.2209