Products: Frequently Asked Questions
General Product Questions
- What is a Recumbent Cross Trainer?
- What is the difference between a Recumbent Cross Trainer and an exercise bike, treadmill, or elliptical cross trainer?
- Do you have a special model or a less expensive model for home use?
- Do you have to plug a NuStep Recumbent Cross Trainer into an electrical outlet?
Warranty, Service, and Product Specifications
- Do you offer a warranty?
- How much service would I need for a NuStep Recumbent Cross Trainer?
- What if I need service for my NuStep product?
- How big is a NuStep Recumbent Cross Trainer?
- How much does a NuStep Recumbent Cross Trainer weigh?
Pricing and Payment
- What is the price for one of your Recumbent Cross Trainers?
- What are your payment terms?
- Do you sell used or refurbished models?
- Do you offer rentals of your Recumbent Cross Trainers?
- Do you offer trial or demo units?
- Will my insurance cover the cost of the NuStep?
- Is the purchase of a NuStep Recumbent Cross Trainer tax deductible?
- Why should I buy a NuStep Recumbent Cross Trainer over a less expensive exercise machine?
- Do you donate Recumbent Cross Trainers nonprofit organizations or home users in need?
- Do you have a GSA number?
Shipping and Delivery
- How are your Recumbent Cross Trainers delivered?
- How are your Recumbent Cross Trainers shipped?
- What is the lead time for delivery?
- How much does it cost to ship one of your Recumbent Cross Trainers?
- Do you have a local dealer?
General Product Questions
What is a Recumbent Cross Trainer?
A NuStep Recumbent Cross Trainer is a seated stepper that provides a total body workout by simulating the natural walking motion while also providing upper body exercise. The word "recumbent" often means "lying down" in medical terminology, but a NuStep exercise machine is essentially a semi-recumbent stepper. The user is seated with legs extended as if lying down with the torso in an upright position. To see a NuStep Recumbent Cross Trainer in action, please visit our video gallery.
What is the difference between a Recumbent Cross Trainer and an exercise bike, treadmill, or elliptical cross trainer?
A Recumbent Cross Trainer offers numerous advantages over other forms of exercise equipment. Its accessibility, ease of use, and safety make it a preferred choice in many healthcare and fitness programs. Our exercise machines accommodate more users by offering a comfortable seated position, variable step length, and instantaneous starting and stopping.
Our unique designs make our products easier to get on and off, and our products are easier to use and safer for those suffering from chronic or short-term conditions like knee injuries, arthritis and joint pain, heart disease, obesity, muscular deficiencies, stroke, multiple sclerosis, Parkinson's disease, spinal cord injuries, and many others.
Many people suffering from these conditions are unable to use any other piece of exercise equipment. The seated position of a NuStep Recumbent Cross Trainer and the combination of a natural stepping motion and total body workout allow them to enjoy the benefits of exercise that are impossible for them to achieve on an exercise bike, treadmill, or elliptical.
A NuStep exercise machine allows the user to control the step length, and the total body motion stops as soon as the user stops. This provides better safety and security when compared to ellipticals and treadmills, which carry momentum and cannot stop immediately.
Do you have a special model or a less expensive model for home use?
Our Recumbent Cross Trainers are designed for multi-purpose applications and are safe and effective for home use and for professional settings. We offer professional grade equipment that is built to last and virtually maintenance free. NuStep now offers four models of Recumbent Cross Trainers with four price points, including our T4 and T4r models, which are the most modestly priced. Our products are made in the USA and are manufactured to meet the highest standards of quality. We believe strongly in delivering only the best products to all of our customers, so we do not offer less expensive models that are less durable or lower quality.
Do you have to plug a NuStep Recumbent Cross Trainer into an electrical outlet?
The display console on our T4 and T4r models is powered by 4 AA batteries and does not require plug-in to an electrical outlet. Under normal usage, our T5 and T5XR models do not require plug-in, but if stepping rates are typically below 50-60 steps per minute, the machine may need to be plugged in periodically to recharge the battery. The T5 and T5XR display console will provide notification if the battery ever requires recharging. All T5 and T5XR units are shipped with an AC adaptor for your convenience.
Warranty, Service, and Product Specifications
Do you offer a warranty?
For our recumbent cross trainers, we offer a five-year limited warranty on parts, a one-year limited warranty on labor, and a 10 year limited warranty on the frame. For other products, please see your product documentation for specific warranty information, or please contact our Customer Service department at 1-800-322-4434.
How much service would I need for a NuStep Recumbent Cross Trainer?
Our products are designed to be virtually maintenance free. Unlike treadmills and other types of exercise equipment, there is no need for routine maintenance or upkeep. Our products are designed to withstand continual use in demanding environments like physical therapy clinics, cardiac rehab programs, and fitness centers.
What if I need service for my NuStep product?
Our products are designed to be virtually maintenance free, but we also provide outstanding service through our Customer Service department. Should you ever need service for your NuStep product, we have a network of local service providers throughout North America. Our Customer Service team can work with you to determine your need for service and dispatch someone to assist you. Contact us directly at 1-800-322-4434 for superior support and service. You can also obtain the latest product documentation through our Customer Service web page at http://www.nustep.com/support.
How big is a NuStep Recumbent Cross Trainer?
Our T4 model measures 60" or 152cm in length. It is 43" or 109 cm tall, and it is 28" or 72cm wide. Our T4r model measures 60" or 152cm in length. It is 45" or 115 cm tall, and it is 27" or 69cm wide. Our T5 and T5XR models measure 73" or 185 cm in length, they are 46" or 117 cm tall, and they are 29" or 74 cm wide.
How much does a NuStep Recumbent Cross Trainer weigh?
Our T4 model weighs 205 lbs or 94kg. The T4r weighs 210 lbs or 95kg. The T5 weighs 285 lbs or 129 kg, and the T5XR weighs 286 lbs or 130 kg.
Pricing and Payment
What is the price for one of your Recumbent Cross Trainers?
Please visit our Instant Quote page to obtain an immediate price quote on a NuStep Recumbent Cross Trainer
What are your payment terms?
We accept VISA, MasterCard, American Express, Discover, personal checks, and purchase orders. We also offer payment plans for home users in the U.S. and leasing options for professional settings in the U.S. and Canada. When purchasing for a professional setting and using a purchase order, our billing terms are net 30 days.
Do you sell used or refurbished models?
No. NuStep Recumbent Cross Trainers are highly durable machines, and most of our customers value them greatly and keep them for life. On rare occasions we may have demo units available for sale, but we do not sell used or refurbished equipment.
Do you offer rentals of your Recumbent Cross Trainers?
We do not offer equipment rentals at this time.
Do you offer trial or demo units?
Yes, we offer limited trials to professional settings, and we occasionally have demo units available for sale. However, if you are interested in trying out a NuStep Recumbent Cross Trainer, we exhibit our products at a number of tradeshows and conferences throughout the year. Our list of upcoming exhibits is always available through our website, and you may also want to contact us to find out if there is a NuStep machine available for trial near you.
Will my insurance cover the cost of the NuStep?
Typically insurance companies cannot cover the cost of a NuStep Recumbent Cross Trainer because it is classified as exercise equipment. However, in some instances insurance companies will provide coverage. Please consult with your insurance company if you have additional questions.
Is the purchase of a NuStep Recumbent Cross Trainer tax deductible?
Why should I buy a NuStep Recumbent Cross Trainer over a less expensive exercise machine?
NuStep Recumbent Cross Trainers offer better quality and durability than virtually any other exercise machine. Our Recumbent Cross Trainers are designed, fabricated, and assembled in the USA at our manufacturing facility in Ann Arbor, Michigan. Nearly 90% of our components are sourced domestically, and our manufacturing operation employs a quality management system that meets the rigorous standards of ISO 9000:2001.
When you purchase a NuStep Recumbent Cross Trainer, you are making an investment in a premium product that is virtually maintenance free and withstands continual use in the most demanding settings. We offer commercial grade quality with the highest level of service and support.
Our products may not be a fit for every budget, but the investment in the use of a NuStep product pays for itself in the benefits of improved health and wellness. When compared to the risks and costs of not exercising and not investing in your personal well-being, the value of a NuStep far exceeds its price. Our products have helped millions of people improve their fitness, rehabilitate injuries, avoid costly medical care, and regain and maintain their mobility, independence, and dignity.
Do you donate Recumbent Cross Trainers nonprofit organizations or home users in need?
Unfortunately, due to the volume of requests, we cannot donate our Recumbent Cross Trainers to nonprofits or to home users who are unable to purchase our products. However, we actively contribute to numerous local and national charities, and we can provide product information and other resources to help raise funds for purchases.
Do you have a GSA number?
Yes, we have a GSA number. GS-03F-0056U.
Shipping and Delivery
How are your Recumbent Cross Trainers delivered?
We offer two delivery options: dock-to-dock and full service. Dock-to-dock delivery involves delivery to a loading dock or a similar location for receipt of the product. The customer assumes responsibility for the final installation and setup in the desired location. Full service delivery includes installation and setup in the preferred location, and the delivery company or a service provider will remove all packaging.
How are your Recumbent Cross Trainers shipped?
All T4 and T4r models are shipped in a single horizontal crate for delivery. Most T5 and T5XR shipments will be delivered fully assembled in a single horizontal crate. However, some delivery locations may require a multi-box shipment of the T5 or T5XR, and a service provider will be dispatched to assemble and install the machine in a desired location. Please contact a NuStep Active Living Consultant to determine your specific shipment and delivery requirements.
What is the lead time for delivery?
If you are ordering a NuStep Recumbent Cross Trainer, the lead time for delivery is typically 10 to 15 business days. If you need expedited delivery, we can often provide this depending on your location. Additional charges may apply. For other NuStep products, the lead time for delivery varies, but most shipments require several business days for standard ground parcel service.
How much does it cost to ship one of your Recumbent Cross Trainers?
Shipping costs vary according to the type of delivery service selected, the delivery location, and the number of units ordered. Most single unit shipments within North America are shipped and delivered for under $400, but shipping costs vary over time. Please contact a NuStep representative to obtain current shipping and delivery charges for your location.
Do you have a local dealer?
We are a factory direct company and typically we do not sell our products for resale through dealers or distributors. Contact us directly to ensure the best sales and support.