Customer Service and Support

At NuStep, we want each and every customer to be satisfied with their purchase. If you have any questions or concerns regarding your NuStep recumbent cross trainer or accessory products, please do not hesitate to contact our customer service team. Our product specialists are available to assist you Monday through Friday from 8 a.m. to 5:00 p.m. Eastern Standard Time (EST).

Our customer service team is staffed by experienced product specialists who have extensive knowledge of product use, maintenance, design, specifications, troubleshooting methods and repair techniques. Each team member is committed to providing excellent service for all our customers and has achieved high customer satisfaction year-over-year.

To ensure the best service and support, we offer product service and repair training to a network of authorized service providers located throughout the United States and Canada.

Accessories and Parts

If you are interested in purchasing accessories or replacement part for your NuStep recumbent cross trainer, please click here.

to request customer assistance please complete the form below