Customer Service

Customer Service and Support

At NuStep, we want each and every customer to be satisfied with their purchase. If you have any questions or concerns regarding your NuStep recumbent cross trainer or accessory products, please do not hesitate to contact our customer service team. Our product specialists are available to assist you Monday through Friday from 8 a.m. to 5:00 p.m. Eastern Standard Time (EST).

Our customer service team is staffed by experienced product specialists who have extensive knowledge of product use, maintenance, design, specifications, troubleshooting methods and repair techniques. Each team member is committed to providing excellent service for all our customers and has achieved high customer satisfaction year-over-year.

To ensure the best service and support, we offer product service and repair training to a network of authorized service providers located throughout the United States and Canada.

US:
+1 (800) 322-4434

International:
+1 (734) 769-4400

Email:
support@nustep.com

Address:
NuStep, LLC
5111 Venture Drive
Suite 1
Ann Arbor, MI 48108

Fax:
1 (734) 418-1857

 

Accessories and Parts

If you are interested in purchasing accessories or replacement part for your NuStep recumbent cross trainer, please click here.

 

Please let us know your request and a product specialist will contact you shortly

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PRODUCT MANUALS

User manuals and service manuals are available for each NuStep recumbent cross trainer model.  

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ADAPTIVE EQUIPMENT AND ACCESSORIES

For users who require additional support to get the most effective and safest workout, we offer accessories for each of our NuStep machines.

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QUESTIONS AND ANSWERS

See our answers to the most frequently asked questions from users of the NuStep cross trainer.

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SOCIAL

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CONTACT

Click here or call us toll free:

800.322.2209