Customer Service

Our product specialists are available to assist you Monday through Friday from 8 a.m. to 5:00 p.m. Eastern Standard Time.


+1 (800) 322-4434

+1 (734) 769-3939


(734) 418-1857

NuStep, Inc.
5111 Venture Drive
Suite 1
Ann Arbor, MI 48108

Aaron Gillikin, NuStep Product Specialist

To ensure the best service and support, we offer product service and repair training to a network of authorized service providers located throughout the United States and Canada.

If you have any questions or concerns regarding your NuStep® Recumbent Cross Trainer or accessory products, please do not hesitate to contact us.

Our customer service team is committed to providing excellent service for all our customers and has achieved high customer satisfaction year-over-year.

NuStep, Inc.'s outstanding customer service team (CST) is staffed by experienced product specialists who have extensive knowledge of product use, maintenance, design, specifications, troubleshooting methods and repair techniques.

  • 10 Year Frame
  • 5 Year Parts
  • 1 Year Labor*

Satisfaction Guarantee*

NuStep Machines are made in America
ICAA Inspire Award
Ease Of Use Arthritis Foundation Commendation