REVIEWS

FREQUENTLY ASKED QUESTIONS

We’ve compiled the most frequently asked questions and their answers by NuStep machine model. If you still have a question, please contact us.

GENERAL

WHAT IS FULL SERVICE DELIVERY?

Full Service delivery includes freight transportation to your address and delivery inside your home. The delivery company will contact you prior to the delivery to schedule a date and time (4 hour window) for your delivery. The delivery personnel place your NuStep in your chosen location within your home*. They will also take the product packaging material away from your home.

NOTE: Prior to delivery, please ensure there is a clear path to the location you want your NuStep cross trainer placed. Delivery personnel will not move furniture.

*If you order a T5, T5XR, or T5XRW and the unit will be placed in a location that requires delivery personnel to go up or down a flight of stairs, please notify your Active Living Consultant at 1-800-322-2209 before delivery. These units are packaged differently (in two pieces) to accommodate stairs and require some assembly.  

WILL THE DELIVERY PERSONNEL SHOW ME HOW TO USE THE NUSTEP?

No, the delivery personnel do not show you how to use the NuStep. They are contracted for deliveries only.

WHAT IS DOCK-TO-DOCK DELIVERY?

Dock-to-dock delivery includes freight transportation to your address and delivery to your driveway or curb. A delivery appointment day and time is not offered with dock-to-dock delivery services. You are responsible for moving the NuStep(s) from the delivery point to the desired location. You are also responsible for disposing of all the packaging material.

NOTE: Dock-to-Dock delivery is recommended for professional settings only, where personnel are available to lift heavy equipment. Depending on the model ordered, a NuStep cross trainer weighs between 210 to 315 lbs once it is out of the box. 

 

T4 / TRS 4000

How do I get help if my NuStep machine is not working properly?

Call our Customer Service Team at 800.322.4434 or +1 734.769.3939 for international. You can also send an email message to support@nustep.com

What cleaning products should I use to clean my NuStep machine?

The unit may be cleaned with any mild, non-toxic, and non-abrasive cleaner. Organic cleaners are recommended. Use cleaning products as specified by the applicable manufacturer.

Note: Bleach and alcohol based cleaners may discolor NuStep products.

How do I switch between pounds and kilograms on the display?

Press RESET and the down arrow at the same time to toggle between pounds to kilograms.

How does the T4 / TRS 4000 monitor heart rate?

The T4 uses Polar heart rate technology and the user must be wearing a chest strap. Call 800.322.4434 to purchase a Polar transmitter belt.

What is the weight limit on the T4 / TRS 4000?

The weight limit for the T4 is 400 pounds.

How do I view the cumulative steps on the display?

To display the cumulative steps for the NuStep, press Reset and the up arrow at the same time. You cannot reset this displayed value. Read all 9 digits across 3 windows. The value is displayed for 5 seconds.

Where is the serial number located on my T4 / TRS 4000?

The serial number label is located just behind the display, on the right side of the curved rectangular tube.

Do any T4 / TRS 4000 parts contain latex?

No, they don’t.

How many steps are equivalent to one mile?

1,584 steps

How do I fix a display that is blank, or shows all 888s?

Replace the four double-A batteries found in the battery compartment on the back side of the display. It is important that the batteries are fresh and have not weakened since manufacturer date. Many of our customers have found success by purchasing a new set of batteries from a high-volume retail store.

T4r

How do I get help if my NuStep machine is not working properly?

Call our Customer Service Team at 800.322.4434 or +1 734.769.3939 for international. You can also send an email message to support@nustep.com

What cleaning products should I use to clean my NuStep machine?

The unit may be cleaned with any mild, non-toxic, and non-abrasive cleaner. Organic cleaners are recommended. Use cleaning products as specified by the applicable manufacturer.

Note: Bleach and alcohol-based cleaners may discolor NuStep products.

How do I view system information?

To open the T4r system information screens, press the SELECT and QUICK START buttons simultaneously. Next, use the blue  – or + buttons to view the following screens:

  • Date and time
  • Total hours of use
  • Total hours of Pace Partner program use
  • Total number of steps taken
  • Total number of file writes to USB flash drive
  • Product serial number
  • Software boot loader version
  • Console software version

How do I switch between pounds and kilograms on the display?

Press the WEIGHT + or WEIGHT – button. The currently configured weight will be displayed along with either an “LB” or “KG” icon. Simultaneously press the WEIGHT + and WEIGHT – buttons to switch between English and metric units of measure.

How does the T4r monitor heart rate?

The T4r uses Polar heart rate technology and the user must be wearing a chest strap. Call 800.322.4434 to purchase a Polar transmitter belt.

What is the weight limit on the T4r?

The weight limit for the T4r is 400 pounds.

Where is the serial number located on my T4r?

The serial number is located on the rear support tube of the main frame.

Do any T4r parts contain latex?

No, they don’t.

How does the Pace Partner program work?

Press the PACE PARTNER button to begin program set up. The default pace partner pace will appear in the SPM display. To increase or decrease the default SPM pace, press the pace partner – or + buttons until the desired pace displays in the console window then press the SELECT button to complete the program set up. Start stepping and increase your stepping speed so you are able to keep up with your pace partner. During your workout, you may increase or decrease the selected pace by using the – or + buttons.

How do you power the T4r?

The T4r is powered with 4 AA alkaline batteries or 4 NiHM rechargeable batteries may be used. The NuStep battery access cover is located on the backside of the console. A coin may be used to remove the cover- see user manual for instructions. The T4r does not have a AC adapter.

How many steps are equivalent to one mile?

1,824 steps

T5

How do I get help if my NuStep machine is not working properly?

Call our Customer Service Team at 800.322.4434 or +1 734.769.3939 for international. You can also send an email message to support@nustep.com

What cleaning products should I use to clean my NuStep machine?

The unit may be cleaned with any mild, non-toxic, and non-abrasive cleaner. Organic cleaners are recommended. Use cleaning products as specified by the applicable manufacturer.

Note: Bleach and alcohol based cleaners may discolor NuStep products.

How does the T5 monitor heart rate?

The T5 models can monitor heart rate by placing both hands on the contact heart rate grips located just below the arm rests and beside the seat cushion. A coded Polar belt can also be worn while exercising on the T5 models. Call 800.322.4434 to purchase a Polar transmitter belt.

My Polar heart rate belt from my T4 does not work with my T5. What’s wrong?

The T5 models use a “coded” Polar belt. “Un-coded” Polar belts used with the T4 (TRS 4000) are not compatible with the T5. “Coded” T5 Polar belts, however, will function with the TRS4000.

What is the weight limit on the T5?

The weight limit for the T5 model is 500 pounds.

Where does the AC adapter plug into my T5?

The AC adapter plugs in at the front of the unit, near the floor.

The display on my T5 says “Low Battery.” What should I do?

Plug the T5 into the AC adapter in order to let the battery charge. Click here for instructions. Using a faster stepping speed will also charge the battery on the T5.

The display on my T5 will not turn on. What should I do?

The T5 may be in “Battery-Saver” mode. This will occur if the unit has not been used in a 1 week time period. Simply pedal as quickly as possible to wake up the T5.

The battery may be dead on your T5. Plug the AC adapter into your T5. Click here for instructions. If it still does not turn on, please call customer support at 800.322.4434.

How do I view the cumulative steps on my T5?

After pressing the Quick Start button, press the “Swap Display” button and the “Enter” button at the same time. A screen will appear showing total steps.

Where is the serial number located on my T5?

From the main screen, press the “Info Menu” button and scroll down to the “Contact and Product” section. Press enter and the serial number will be displayed on the right hand side of the display.

The serial number is also located at the rear of the unit near the floor, just below the seat rail.

Do any T5 parts contain latex?

No, they don’t.

How many steps are equivalent to one mile?

1,810 steps

T5XR / T5XRW

How do I get help if my NuStep machine is not working properly?

Call our Customer Service Team at 800.322.4434 or +1 734.769.3939 for international. You can also send an email message to support@nustep.com

What cleaning products should I use to clean my NuStep machine?

The unit may be cleaned with any mild, non-toxic, and non-abrasive cleaner. Organic cleaners are recommended. Use cleaning products as specified by the applicable manufacturer.

Note: Bleach and alcohol based cleaners may discolor NuStep products.

How does the T5XR / T5XRW monitor heart rate?

The T5XR / T5XRW models can monitor heart rate by placing both hands on the contact heart rate grips located just below the arm rests and beside the seat cushion. A coded Polar belt can also be worn while exercising on the T5XR / T5XRW models. Call 800.322.4434 to purchase a Polar transmitter belt.

My Polar heart rate belt from my T4 does not work with my T5XR / T5XRW. What’s wrong?

The T5XR / T5XRW models use a “coded” Polar belt. “Un-coded” Polar belts used with the T4 (TRS 4000) are not compatible with the T5XR / T5XRW. “Coded” T5XR / T5XRW Polar belts, however, will function with the TRS4000.

What is the weight limit on the T5XR / T5XRW?

The weight limit for the T5XR / T5XRW model is 600 pounds.

Where does the AC adapter plug into my T5XR / T5XRW?

The AC adapter plugs in at the very front of the unit, right near the floor. It may be easier to see the plug using a flashlight. Click here for instructions. If your wall plug is behind the unit, the adapter cord can be run down the very center of the unit. Be sure that the T5XR / T5XRW is not sitting on the cord.

The display on my T5XR / T5XRW says “Low Battery.” What should I do?

Plug the T5XR / T5XRW into the AC adapter in order to let the battery charge. Click here for instructions. Using a faster stepping speed will also charge the battery on the T5XR / T5XRW.

The display on my T5XR / T5XRW will not turn on. What should I do?

The T5XR / T5XRW may be in “Battery-Saver” mode. This will occur if the unit has not been used in a 1 week time period. Simply pedal as quickly as possible to wake up the T5XR / T5XRW.

The battery may be dead on your T5XR / T5XRW. Plug the AC adapter into your T5XR / T5XRW. Click here for instructions. If it still does not turn on, please call customer support at 800.322.4434.

How do I view the cumulative steps on my T5XR / T5XRW?

After pressing the Quick Start button, press the “Swap Display” button and the “Enter” button at the same time. A screen will appear showing total steps.

Where is the serial number located on my T5XR / T5XRW?

From the main screen, press the “Info Menu” button and scroll down to the “Contact and Product” section. Press enter and the serial number will be displayed on the right hand side of the display.

The serial number is also located at the rear of the unit near the floor, just below the seat rail.

Do any T5XR / T5XRW parts contain latex?

No, they don’t.

How many steps are equivalent to one mile?

1,584 steps

PRODUCT MANUALS

User manuals and service manuals are available for each NuStep recumbent cross trainer model.  

LEARN MORE >

ADAPTIVE EQUIPMENT AND ACCESSORIES

For users who require additional support to get the most effective and safest workout, we offer accessories for each of our NuStep machines.

LEARN MORE >

WATTS AND METS

Watts and METs help measure the intensity of a workout (versus counting duration or steps).

LEARN MORE >

SOCIAL

Stay connected with NuStep.

CONTACT

Click here or call us toll free:

800.322.2209
  • Clydella Birkholz

    I used a NuStep in my in-patient rehab stay following my stroke in 2005. I really miss it’s extremely safe process for me to get some real exercise, without the fall risk of walking on a treadmill with my weak leg’s spasming ankle, and even more I miss the good stretch that it gave my contracting left arm. I am finally able to afford to get my own and will be ordering one for my home. I am very excited and can hardly wait, just have to wait until a room is prepared for it here, where my brother will also relocate my treadmill into, so that we will have a home fitness room for everyone in the house to utilize.

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  • Dale Munger

    Hit by a car in Nov 2017 two metal plates in leg, knee fracture ,shoulder fracture,six broken ribs two back fractures, in Jan started on Nu Step level 4 8min my athletic club as one, now once or twice a week I do 30min at level 10 1;000 steps back to work with only cane(for now) 60 years old with heart issues...thank you

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  • O'Neal Hampton

    Hi My NuStep Family and Friends.
    I would like to give an update on my recovery from my hip and joint replacement.
    Well it has been three weeks since I have been out of the hospital and the recovery is going well.
    The only problem I’m having with recovery is mentally I’m trying to rush. LOL
    But the doctors have forewarned me that this is not something I can rush or it could be worse. Like if I dislocate my hip at this point, I would have to have the surgery all over again and the recovery time is twice as long. So needless to say they didn’t have to tell me that twice. I still can’t drive for another couple of weeks, I can’t bend my knee or my right side more than 90° getting up or down for a couple more weeks, I can’t cross my legs and a few other things. The muscles has to get stronger and bond with new hip and joint.
    I’ll be back on my NuStep in a week. (Which is going to be the only equipment that I’ll be using for my rehab) Which makes total sense seeing that’s all I need. LOL
    Can’t Wait because to me that’s when my recovery starts. ��
    Thanks Everyone for the support I have been receiving. It means a lot. ��
    O’Neal Hampton Jr.

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  • Lynnie Lewter

    The T4r is the only machine at the physiotherapy clinic that does not cause my ankle pain. Really enjoying getting active again for the first time in months, since my ankle injury. Great piece of equipment!!!

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  • John McGowan

    I have used these in rehab for several years. Only machine I ever enjoyed. Wasted a lot on a cheaper one that I hated. I got my excise down pat and .now I will not drive 30 minutes to excise. Got a tablet and can get internet so hope I am set.

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  • Melissa Ollmann

    I first used the NuStep T4r in cardiac rehab after having my aortic valve replaced. After completing rehab, I missed using it so much I purchased one for my home. My sons are 12 & 9 - they also use the NuStep

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  • Linda Erickson

    We were introduced to the T4r while at our local YMCA. My husband is having a hard time with balance and walking safely. He has found that the NuStep trainer gives him the workout he likes without the worry of taking a fall (as has happened on the walking track). We will drive the distance several times a week just to make sure he can get the workout. Thanks NuStep!

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  • Gloria Smith

    I love our T4r. Ended up in ICU because most of my hormones had been depleted. Definitely was not fun! Ended up in Rehab where I basically had to learn to walk again. It was there I discovered NuStep. Using it I was walking within that same week. Now having one at home I use it several times a day. To me it is well worth the cost! Thank you for such a terrific unit that's easy on my knees!

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  • Diana Dlugos Kohne

    Provides an excellent workout, whether you're looking for an intense cardio session or just wanting low-impact exercise; best quality I've seen in exercise equipment!

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  • Benna Kisin-Schultz

    NuStep got me on my feet again after 4 spinal surgeries and a stroke. I do not think I would be walking today without the help...and now I will have one in my home to keep me going all year round!

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  • Nancy A. Conway

    I have had MS for about 20 years now, diagnosed first with RRMS and have progressed to the stage of SPMS. Physical therapy has always been a challenge for me, not so much in doing the therapy, but getting to the facility. Just getting to the PT facility was the PT itself. Also, as anyone with MS knows, one typically has a time during each day when your symptoms seem to be more manageable. For me that is the early evening. After years of struggling and ultimately giving up on getting to the facility (FT day job + family responsibilities), I decided to purchase the T5XR for in-home use. I love it. I can now do my exercise at a time that works for me (early evening). I have a long way to go, but I am up to 45 minutes at Level 4, about 2.25-2.50 miles. What a difference this machine has made in my life. Thank you so much.

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  • Laiad Thaicharoen

    Thanks for the port of the Will? I love

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  • Callie K Levina

    This NuStep recumbent cross trainer made a huge difference for me while I was in a high quality, skilled nursing rehab facility, which I needed as part of my recovery following a serious accident, from being hit by a car turning the corner that threw me off my path while attempts to get across the crosswalk. The accident resulted in my having multiple fractures in my leg, pelvis, and ribs. After a week of starting intensive physical therapy, I was introduced to the NuStep, used it diligently practically every day from then on, even while I was in a brace and not ready to put weight on my leg & knee, which went for the ride, but still this enabled me to get healing from the motion, after nearly two months of use, on top of all the therapeutic efforts, I was walking again. I've left the facility and now looking for a fitness place in my area that has the NuStp. It was a life-savor for me, and miss it already.

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  • Terry Salmonson

    I love warming up at Northern Michigan Sports Medicine on the NuStep.

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  • David Young

    I made the 2 mile mark today in 25 minutes on 4 strength. I got up to 218 steps per minute at times one year ago I started at 77 steps per minute.

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  • Cathy Abbott Atlija

    I have primary progressive multiple sclerosis and right arm and leg are very weak. Before being introduced to the NuStep at a rehab center, no other exercise equipment had worked for me. With the leg brace and the hand grip assist I was able to for the first time in years. I'm up to 60 minutes and 4700 steps on level 5.

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  • Aliguay Helen

    That's good equipment for exercise especially the person going medications exercise is good as long as you are active...because if you start sweating start burning the calories...

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  • Andrea Brown

    The best ever! Best workout without any pain but lots of resistance and completely all over benefits.

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  • Matthew Drake

    The best place I've ever worked and the best machine out there!

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  • Sandra Gookin

    First used this after my knee replacement therapy. Decided some time later that I needed to exercise at home so I picked a Nu Step T5XR. It sits by the TV which helps me going. Just finished my first mile in one sitting! Well worth the money!

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