Why NuStep


We design and manufacture NuStep cross trainers at our headquarters in Plymouth, Michigan to ensure they meet strict quality standards.  NuStep associates believe in the work they do each day and put every effort into crafting a product that will not only last but provides countless years of exercise.


Our superior products and longevity in the health and wellness segment have earned us a reputation for excellence among professionals in healthcare, senior living, and fitness. NuStep is most often the brand of choice in rehabilitation clinics and quickly became a patient’s ‘favorite’ machine.


We back all NuStep products with a 30-day moneyback guarantee.  If you aren’t completely satisfied with your purchase, we will arrange for pick-up and a full refund.  But if you are satisfied, and we think you will be, rest assured knowing each NuStep comes with a 10-year frame, a minimum three-year part, and a one-year labor warranty.


Support doesn’t end after your purchase. Our technical service team – staffed by experienced product specialists – achieves an average 98% customer satisfaction rating among customers they have assisted.

Peace of Mind When You Buy Direct

Order directly from our website and leverage our consumer financing program as well as our warranty – and most of all – the peace of mind knowing you have an authentic NuStep from a company that stands behind its products.

If, however, you are considering purchasing a NuStep cross trainer through a third party, we recommend you take the following steps before you make your purchase:

Ask the seller whether:

  • The machine is new or used
  • The machine has all NuStep parts or if it has been modified
  • They offer the same warranty as NuStep
  • They can provide the machine’s serial number

Then, contact our Customer Service team at 800.322.4434 or support@nustep.com and they will be happy to confirm whether:

  • The seller is an authorized NuStep distributor
  • The machine’s serial number is authentic

To order a NuStep cross trainer please call 800.322.2209 or click on the SHOP NOW button below.