Warranty and Returns
At NuStep, we stand by our products and want to make sure every customer is 100% satisfied. For information regarding our warranty please download one of the PDFs below. If you have any other questions, please contact us.
30-Day Money Back Guarantee
If you are not satisfied with your NuStep cross trainer, upper body ergometer, exercise bike, or accessories that you purchased from us, NuStep will accept a return and will refund you the full price that you paid, not including shipping and delivery costs.
The only conditions to this guarantee are: that you purchased the unit and accessories directly from NuStep (not from a dealer) that they were delivered to you in the United States; and that we receive a written notice from you asking for the return within the first 30 days after delivery to you; and that the unit and accessories are in the same condition as when delivered to you when our shipping agent takes possession from you for reshipment to NuStep. We will pay the costs of re-shipment to NuStep.