REVIEWS

nustep, llc PRIVACY POLICY

Effective Date: March 25, 2019

NuStep, LLC believes in your right to privacy when using the Internet for your communication, and protecting your private information is our priority.  As such, NuStep, LLC and its affiliates (“NuStep”) have created this Privacy Policy in compliance with applicable law and in order to demonstrate our firm commitment to privacy.  This Privacy Policy describes how NuStep collects, uses, discloses, transfers, stores, retains or otherwise processes your information when you (whether in your individual or business capacity) access or use, in any manner, any content, products, services or related activities (collectively “Services”), including through the Internet domain(s) owned or operated by NuStep, which include but are not limited to:

  • nustep.com

We refer to the above website(s) and all related websites as “sites” and to each of them as a “site.”  When we refer to “we,” “us,” or “our,” we mean NuStep, or the specific division, subsidiary, or affiliate that operates a site, provides its content, or processes information received through it, each as appropriate and applicable.  When we refer to “you” or “your,” we mean the person accessing the site.  If the person accessing the site does so on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.

This Privacy Policy applies to your use of our Services, and covers information collected in connection with your access to and use of our Services.  Please read this Privacy Policy carefully.  By continuing to interact with our Services, you are consenting to the practices described in this Privacy Policy.

our privacy policy includes:

  • GENERAL DISCLOSURES
  • WHAT INFORMATION WE COLLECT
  • HOW WE USE YOUR INFORMATION
  • BIOMETRIC DATA
  • WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION
  • COOKIES POLICY
  • HOW TO RESTRICT COOKIES
  • THIRD-PARTY ADVERTISING AND ANALYTICS
  • LINKING SITES
  • SOCIAL MEDIA
  • HOW LONG WE RETAIN YOUR INFORMATION
  • DO NOT TRACK
  • MARKETING AND PROMOTIONAL COMMUNICATIONS
  • CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE AND RELATED INFORMATION
  • SECURITY
  • CALIFORNIA PRIVACY RIGHTS
  • CHANGES TO THIS PRIVACY POLICY
  • CONTACT US

GENERAL DISCLOSURES

Each of the sites is hosted in the United States.  If you are visiting the site(s) from outside of the United States, please note that by providing your information it is being transferred to, stored or processed in the United States and other countries, where our data center and servers are located and operated.  This section sets forth the general privacy policy for the United States and other jurisdictions not otherwise specifically covered by the jurisdiction-specific policies or jurisdiction-specific policies below.  If you are outside the United States and do not wish to allow the transfer of your personal data to the United States, you should not use these site(s) and opt-out of the collection of cookies.  View our COOKIES POLICY.

We take your privacy and the protection of your personal data seriously.  We will only store, process and disclose your personal information in accordance with applicable law.  We will make it clear when we collect personal information and will explain what we intend to do with it.  We do our best to protect your privacy through the appropriate use of information security measures.

WHAT INFORMATION WE COLLECT

1. Information You Provide To Us Directly

NuStep may collect different information from or about you depending on the manner in which you use our site(s) or Services.  The following examples are provided to help you better understand the information we may collect through your use of the site(s) or in the course of us providing our Services.

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier.
  • Contact Data includes personal mailing address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Biometric Data includes biometric identifiers and biometric information, as defined in the Illinois Biometric Information Privacy Act, 740 ILCS § 14/10, or other applicable laws, and as further discussed in the Biometric Data

As an example of how we collect any information you provide to us directly, in order to use certain features of the site(s), such as creating an account, you are required to provide a username or email address and password, and in that case, we will collect and store any personal information you provided to us, such as email address, username, and/or password.

2. Information Received Through Third-Party Platforms

You may access our site(s) through third-party platforms, such as Facebook.  If you use our  site(s) on or through a third-party platform, including via any mobile and/or other Internet connected devices (“Wireless Devices”), or click on third-party links, the collection, use, and disclosure of your information and your use of the site(s) will also be subject to the privacy policies and other terms of such third parties or third-party platforms.  You should review such privacy policies, terms and other agreements.

3. Collection Of Technical Information And Usage Data

When you access NuStep’s site(s), we may automatically collect certain information.  This information may include without limitation:  (a) technical information about your computer or Wireless Device, such as your IP address, geolocation information, device type, operating system type and version, unique device ID, browser, browser language, domain and other systems information or platform types (collectively “Technical Information”); and (b) usage statistics about your interaction with  the NuStep’s site(s), including pages accessed, referring website address(es) time spent on  pages, pages visited, search queries, click data, date and time and other information regarding your use of the NuStep’s site(s) (collectively “Usage Data”).

This Technical Information and Usage Data, which may be linked to your personal information, is collected through the use of server logs and tracking technologies, including:  (i) cookies, which are small pieces of code that websites send to your computer or Wireless Device to uniquely identify your browser or mobile device or to store information in your browser setting; and (ii) web beacons, which are small objects that allow us to measure the actions of visitors using the NuStep’s site(s).  For more detailed information regarding how we use cookies and other technology, please review the additional information in our COOKIES POLICY.

HOW WE USE YOUR INFORMATION

We may use information about you for a number of purposes, including:

1. Providing, Improving And Developing Our Services

  • Reviewing and analyzing user browser and wireless device technical information;
  • Reviewing user activity across site(s) (for example, NuStep analyzes trends, user traffic and usage information to determine the performance of content, research reports or events);
  • Processing or recording payment transactions or money transfers;
  • Otherwise providing you with the NuStep products and features you choose to use;
  • Displaying your historical transaction or information;
  • Providing, maintaining and improving our Services;
  • Developing new products and Services;
  • Delivering the information and support you request, including digital receipts, invoices and scheduling information;
  • Improving, personalizing and facilitating your use of our Services; and
  • Measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Services.

2. Communicating With You About Our Services

  • Responding to questions or concerns;
  • Sending you information we think you may find useful or which you have requested from us about our Services and the industry we serve;
  • Sending push notifications to your desktop or wireless device to provide updates on relevant resources and content, which can be managed through your computer or smartphone browser;
  • Manage your account preferences, establish your profile and registration information; and
  • Conducting surveys and collecting feedback about our industry and Services.

3. Protecting Our Services And Maintaining A Trusted Environment

  • Enforcing our Terms of Service or other applicable agreements or policies;
  • Verifying your identity;
  • Complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process;
  • Fulfilling any other purpose disclosed to you in connection with our Services;
  • Analyze trends and user traffic, track purchases and usage information; and
  • Contacting you to resolve disputes and provide assistance with our Services.

4.  Advertising And Marketing

  • Marketing of our Services, events, research and products; and
  • Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys and rewards offered by us and select partners.
  • If we send you marketing emails, each email will contain instructions permitting you to “opt out” of receiving future marketing or other communications.
  • If we obtain any Personal Information from you we will not sell it to third parties. It may be used internally as part of special merchandising and promotion programs and we may disclose non-personally identifiable compilations of information to third parties for marketing related purposes.

You can ask us or third parties to stop sending you marketing messages at any time by contacting us in writing and letting us know your specific opt-out request.  To learn about your choices regarding interest-based advertising and cross-device tracking, please see below.

5. Other Uses

  • For any other purpose disclosed to you in connection with our Services from time to time.

Biometric Data

This section defines NuStep’s policies and practices with respect to Biometric Data, as defined below, and is implemented under applicable laws, including, but not limited to, the Illinois Biometric Information Privacy Act, 740 ILCS § 14/1, et seq. and as may be amended (“BIPA”).

As used in this Privacy Policy, “Biometric Data” includes “biometric identifiers” and “biometric information” as defined in BIPA, 740 ILCS § 14/10, or other applicable laws. A fingerprint is an example of a biometric identifier.

NuStep will collect your Biometric Data for the following purpose(s):

  • NuStep and/or its vendors collect, store, and use your Biometric Data to identify you and verify your identity while using a Transitt.
  • NuStep and/or its vendors will not sell, lease, trade, or otherwise profit from your Biometric Data.

NuStep will not disclose, disseminate, or otherwise share your Biometric Data to or with anyone other than its vendors, who provide NuStep with products and services using Biometric Data, without/unless:

  • First obtaining your written consent to such disclosure or dissemination;
  • The disclosure of Biometric Data is necessary to complete a financial transaction requested or authorized by you;
  • Disclosure is required by state or federal law or municipal ordinance; or
  • Disclosure is required pursuant to a valid warrant or subpoena issued by a court of competent jurisdiction.

NuStep shall use a reasonable standard of care to store, transmit, and protect from disclosure any Biometric Data collected. Such storage, transmission, and protection from disclosure shall be performed in a manner that is the same as or more protective than the manner in which NuStep stores, transmits, and protects from disclosure other confidential and sensitive information.

NuStep shall retain Biometric Data only until, and shall request that its vendors destroy such data when, the first of the following occurs:

  • the initial purpose for collecting or obtaining such Biometric Data has been satisfied;
  • within three (3) years of your last interaction with NuStep; or
  • as otherwise may be required according to applicable law.

WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION

1. When And How We May Share/Disclose Your Information With Third-Parties

We will share your information with the following third parties and under the circumstances described below or as otherwise described in this Privacy Policy:

  • We may share your information with third-party companies that perform services on our behalf, including for payment processing, order fulfillment, data analysis, marketing services, advertising services (including but not limited to retargeted advertising), e-mail and hosting services, and customer services and support. These third-party service providers may access your personal information and may only use it as directed by us for the purpose of our requested service.

We require all third parties to respect the security of your personal data.  We do not allow our third-party service providers to use your personal information for their own purposes and they are only permitted to process your personal data in accordance with our instructions.

2. Corporate Transactions

We may share your personal information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of NuStep’s business or assets to such business entity (including due to a sale in connection with a bankruptcy).  We will require any such purchaser, assignee or other successor business entity to honor the terms of this Privacy Policy.

3. Disclosure Of Information For Legal Purposes

NuStep may disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating any agreement with NuStep, or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our site(s), or anyone else that could be harmed by such activities.  We may disclose information in response to a subpoena, search warrant, in connection with judicial proceedings, or pursuant to court orders, legal process or other law enforcement measures.  NuStep may disclose or access personal information when we believe in good faith that the law requires it, to establish our legal rights or to defend against legal claims, and for administrative and other purposes that we deem necessary to maintain, service and improve our Services.

4. Analytics And Data Enrichment Services

We use third-party analytics such as Google Analytics to help understand your usage of our site(s) and to improve our Services.

5. Aggregated Or De-identified Information

We may disclose or use aggregated or de-identified information for any purpose.  Aggregated Data may be derived from your personal information but does not directly or indirectly reveal your identity.

COOKIES POLICY

Like many online platforms, NuStep and its analytics vendors use server logs and automated data collection tools, such as browser cookies, pixel tags, scripts and web beacons. These tools are used for analytics purposes to enable NuStep to understand how users interact with the site(s) and Services.  NuStep and its analytics vendors may tie the information gathered by these means to the identity of users.

Cookies are small text files placed on a computer or device while browsing the Internet.  Cookies are used to collect, store and share bits of information about user activities.  NuStep uses both session cookies and persistent cookies.

Session cookies are used to identify a particular visit to the NuStep’s site(s) and collect information about your interaction with the site(s).  These cookies expire after a short time or when the user closes their web browser after using the site(s).  NuStep uses these cookies to identify a user during a single browsing session, such as when you log into the site(s).  This helps NuStep improve the site(s) and Services as well as improve the users’ browsing experience.

A persistent cookie will remain on  a user’s device for a set period of time specified in the cookie.  NuStep uses these cookies to identify and recognize a specific user over a longer period of time.  They allow NuStep to:

  • analyze the usage of the site(s) (e.g. what links users click on) in order to improve our offering;
  • test different versions of the site(s) to see which particular features or content users prefer to optimize the site(s);
  • provide a more personalized experience to users with more relevant content and course recommendations; and
  • allow users to more easily log in to use the site(s) and Services.

Examples of persistent cookies include:  (i) preferences cookies to remember information about a user’s browser and settings preferences, such as preferred language – preference cookies make a user’s experience more functional and customized, (ii) authentication and security cookies to enable a user to log in or stay logged in to access the site(s) and Services, to protect user accounts against fraudulent log-ins by others and to help detect and protect against abuse or unauthorized usage of user accounts and (iii) functional cookies to make the experience of using the site(s) and  Services better, like remembering the sound volume level selected by the user.

NuStep uses tracking technology to:  (i) determine if a certain page was visited or whether an email sent by NuStep was opened or clicked on  by a user; and (ii) to customize the learning experience of individual users by recommending specific courses and other content.

We also use clear gifs in HTML-based emails sent to our users to track which emails are opened and clicked on by recipients.  We may use the information we obtain from the cookie in the administration of the site(s), to improve the usability of the site(s) and for marketing purposes.  We may also use that information to recognize your computer when you visit our site(s), and to personalize our site(s) for you.

Cookies and information captured through our site(s) are stored for a certain retention period, however you can eliminate these cookies any time before the expiration date.

HOW TO RESTRICT COOKIES

You can adjust the settings in your browser in order to restrict or block cookies that are set by the site(s) (or any other website on the Internet).  Your browser may include information on how to adjust your settings.  Alternatively, you may visit  www.allaboutcookies.org to obtain comprehensive general information about cookies and how to adjust the cookie settings on various browsers.  This site also explains how to delete cookies from your computer.

You can control and delete these cookies through your browser settings through the following:

Or you can also use the following cookie management and disposal tool from Google Analytics by downloading and installing the browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout.

Please be aware that restricting cookies may impact the functionality of the Services.  Most browsers allow you to refuse to accept cookies.  Additional general information about cookies, including how to be notified about the placement of new cookies and how to disable cookies, can be found at www.allaboutcookies.org.

THIRD-PARTY ADVERTISING AND ANALYTICS

We may use third-party service providers to provide site metrics and other analytics services.  These third parties may use cookies, web beacons and other technologies to collect information, such as your IP address, identifiers associated with your device, other applications on your device, the browsers you use to access our site(s) and Services, webpages viewed, time spent on webpages, links clicked and conversion information (e.g., transactions entered into).  This information may be used by NuStep and third-party service providers on behalf of NuStep to analyze and track usage of our site(s) and Services, to determine the popularity of certain content and to better understand how you use our site(s) and Services.  The third-party service providers that we engage are bound by confidentiality obligations and other restrictions with respect to their use and collection of your information.

This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons or other tracking technologies, which are covered by such third-parties’ privacy policies.  For more information, we encourage you to check the privacy policies of these third-parties to learn about their privacy practices.  For more information about targeted advertising specifically, please visit http://www.aboutads.info/choices.

LINKING SITES

The site(s) contain(s) links to other websites.  NuStep is not responsible for the privacy practices or the content of such websites, including any websites that may indicate a special relationship or partnership with us (such as co-branded pages or “powered by” or “in cooperation with” relationships).  We do not share information we gather with other websites or any other entities or individuals unless such sharing is disclosed to you in advance through this Privacy Policy.  Other linked websites, however, may collect personal information from you that is not subject to our control.  To ensure protection of your privacy, always review the privacy policy of the websites you may visit by linking from the site(s).  Please note that this Privacy Policy applies only to our site(s), and not to other companies’ or organizations’ websites to which we link.

For instance, information collected through Google Analytics is shared with Google and its partners who may combine it with other information you provided to them or they collected from your use of their services.  This information is stored in Google’s servers according to their privacy practices.

SOCIAL MEDIA

We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content.  We do not control how your personal information is collected, stored or used by such third-party websites or to whom it is disclosed.  You should review the privacy policies and settings on any social media website that you subscribe to so that you understand the information they collect and may be sharing.  If you do not want your social media websites to share information about you, you must contact that website and determine whether it gives you the opportunity to opt-out of sharing such information.  NuStep is not responsible for how these third-party websites may use information collected from or about you.

Further, our site(s) may include social media features, such as the Facebook Like button.  Our integration of these features may allow third-party social media to collect certain information, such as your IP address and which page(s) you are visiting when using our site(s) and Services, and to set a cookie to enable that feature to function properly.  Your interactions with these features are governed by the privacy policy of the company providing it.

HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law.  To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirements.  We may retain copies of information about you and any transactions or Services you have used for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce other applicable agreements or policies or to take any other actions consistent with applicable law.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.  This allows the specific information collected (name, email, address, phone number, etc.) to become anonymous, but allows NuStep to keep the transaction or engagement data.  For example, NuStep will not be able to tell if John Smith registered for an event, but we will be able to tell that a person registered for an event and maintain headcount and transactional history.  This will allow NuStep to maintain a level of information that helps us develop and improve our site(s) and Services.

DO NOT TRACK

Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking across websites.  Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked.  However, there is no accepted standard for how a website should respond to this signal, so we do not take any action in response to this signal.  NuStep does not have a mechanism in place to respond to DNT signals.  Instead, in addition to publicly available third-party tools, we offer you the choices described in this Privacy Policy to manage the collection and use of information about you.

NuStep does track some activity across websites (including your search terms, the website you visited before you visited or used the Services and other clickstream data) and we may continue to collect information in the manner described in this Privacy Policy from web browsers that have enabled DNT signals or similar mechanisms.

MARKETING AND PROMOTIONAL COMMUNICATIONS

You may opt-out of receiving marketing and promotional messages from NuStep, if those messages are powered by NuStep, by contacting us in writing and letting us know your specific opt-out request.  If you decide to opt-out, you will still receive non-promotional communications relevant to your use of our Services.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE AND RELATED INFORMATION

The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13.  It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 18.  If you are under the age of 18, please do not supply any personal information through the site(s).  If you are under the age of 18 and have already provided personal information through the site(s), please have your parent or guardian contact us immediately using the information provided under CONTACT US so that we can remove such information from our files.

SECURITY

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.  Nevertheless, no online or computer environment is 100% secure, and we cannot guarantee absolute security of the transmission or storage of your information.  We hold information about you both at our own premises and with the assistance of third-party service providers.  Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures.  If you have additional questions regarding security, please feel free to contact us directly using the information provided under CONTACT US.

CALIFORNIA PRIVACY RIGHTS

California law permits residents of California to request certain details about our disclosure of your personal information by us to third-parties for direct marketing purposes during the immediate preceding calendar year.  If you are a California resident and would like to request this information, please contact us using the information provided under CONTACT US.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be revised from time to time as we add new features and Services, as laws change and as industry privacy and security best practices evolve.  We display an effective date on this Privacy Policy at the top of this Privacy Policy so that it will be easier for you to know when there has been a change.  If we make any material change to this Privacy Policy regarding use or disclosure of personal information, we will provide advance notice on our site(s).  Changes will apply to information collected after the change is effective.  Please check this Privacy Policy periodically for changes.  Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.  Your use of the site(s) constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy.  If you do not agree to the terms of this Privacy Policy or any revised Privacy Policy, please exit the site(s) immediately.  If you have any questions about this Privacy Policy, the practices of the site(s) or your dealings with the site(s), you can contact us by using the information provided under CONTACT US.

CONTACT US

Please contact NuStep with any questions or concerns regarding this Privacy Notice.

NuStep, LLC

5111 Venture Drive

Ann Arbor, Michigan, USA 48108

info@nustep.com

1-800-322-2209

If you have any questions or concerns regarding our Privacy Policy, or if you believe our Privacy Policy or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with NuStep using the contact information listed above, and we will respond to let you know who will be handling your matter and when you can expect a further response.  We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue.  We may keep records of your request and any resolution.

SOCIAL

Stay connected with NuStep.

CONTACT

Click here or call us toll free:

800.322.2209
  • Clydella Birkholz

    I used a NuStep in my in-patient rehab stay following my stroke in 2005. I really miss it’s extremely safe process for me to get some real exercise, without the fall risk of walking on a treadmill with my weak leg’s spasming ankle, and even more I miss the good stretch that it gave my contracting left arm. I am finally able to afford to get my own and will be ordering one for my home. I am very excited and can hardly wait, just have to wait until a room is prepared for it here, where my brother will also relocate my treadmill into, so that we will have a home fitness room for everyone in the house to utilize.

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  • Dale Munger

    Hit by a car in Nov 2017 two metal plates in leg, knee fracture ,shoulder fracture,six broken ribs two back fractures, in Jan started on Nu Step level 4 8min my athletic club as one, now once or twice a week I do 30min at level 10 1;000 steps back to work with only cane(for now) 60 years old with heart issues...thank you

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  • O'Neal Hampton

    Hi My NuStep Family and Friends.
    I would like to give an update on my recovery from my hip and joint replacement.
    Well it has been three weeks since I have been out of the hospital and the recovery is going well.
    The only problem I’m having with recovery is mentally I’m trying to rush. LOL
    But the doctors have forewarned me that this is not something I can rush or it could be worse. Like if I dislocate my hip at this point, I would have to have the surgery all over again and the recovery time is twice as long. So needless to say they didn’t have to tell me that twice. I still can’t drive for another couple of weeks, I can’t bend my knee or my right side more than 90° getting up or down for a couple more weeks, I can’t cross my legs and a few other things. The muscles has to get stronger and bond with new hip and joint.
    I’ll be back on my NuStep in a week. (Which is going to be the only equipment that I’ll be using for my rehab) Which makes total sense seeing that’s all I need. LOL
    Can’t Wait because to me that’s when my recovery starts. ��
    Thanks Everyone for the support I have been receiving. It means a lot. ��
    O’Neal Hampton Jr.

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  • Lynnie Lewter

    The T4r is the only machine at the physiotherapy clinic that does not cause my ankle pain. Really enjoying getting active again for the first time in months, since my ankle injury. Great piece of equipment!!!

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  • John McGowan

    I have used these in rehab for several years. Only machine I ever enjoyed. Wasted a lot on a cheaper one that I hated. I got my excise down pat and .now I will not drive 30 minutes to excise. Got a tablet and can get internet so hope I am set.

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  • Melissa Ollmann

    I first used the NuStep T4r in cardiac rehab after having my aortic valve replaced. After completing rehab, I missed using it so much I purchased one for my home. My sons are 12 & 9 - they also use the NuStep

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  • Linda Erickson

    We were introduced to the T4r while at our local YMCA. My husband is having a hard time with balance and walking safely. He has found that the NuStep trainer gives him the workout he likes without the worry of taking a fall (as has happened on the walking track). We will drive the distance several times a week just to make sure he can get the workout. Thanks NuStep!

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  • Gloria Smith

    I love our T4r. Ended up in ICU because most of my hormones had been depleted. Definitely was not fun! Ended up in Rehab where I basically had to learn to walk again. It was there I discovered NuStep. Using it I was walking within that same week. Now having one at home I use it several times a day. To me it is well worth the cost! Thank you for such a terrific unit that's easy on my knees!

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  • Diana Dlugos Kohne

    Provides an excellent workout, whether you're looking for an intense cardio session or just wanting low-impact exercise; best quality I've seen in exercise equipment!

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  • Benna Kisin-Schultz

    NuStep got me on my feet again after 4 spinal surgeries and a stroke. I do not think I would be walking today without the help...and now I will have one in my home to keep me going all year round!

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  • Nancy A. Conway

    I have had MS for about 20 years now, diagnosed first with RRMS and have progressed to the stage of SPMS. Physical therapy has always been a challenge for me, not so much in doing the therapy, but getting to the facility. Just getting to the PT facility was the PT itself. Also, as anyone with MS knows, one typically has a time during each day when your symptoms seem to be more manageable. For me that is the early evening. After years of struggling and ultimately giving up on getting to the facility (FT day job + family responsibilities), I decided to purchase the T5XR for in-home use. I love it. I can now do my exercise at a time that works for me (early evening). I have a long way to go, but I am up to 45 minutes at Level 4, about 2.25-2.50 miles. What a difference this machine has made in my life. Thank you so much.

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  • Laiad Thaicharoen

    Thanks for the port of the Will? I love

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  • Callie K Levina

    This NuStep recumbent cross trainer made a huge difference for me while I was in a high quality, skilled nursing rehab facility, which I needed as part of my recovery following a serious accident, from being hit by a car turning the corner that threw me off my path while attempts to get across the crosswalk. The accident resulted in my having multiple fractures in my leg, pelvis, and ribs. After a week of starting intensive physical therapy, I was introduced to the NuStep, used it diligently practically every day from then on, even while I was in a brace and not ready to put weight on my leg & knee, which went for the ride, but still this enabled me to get healing from the motion, after nearly two months of use, on top of all the therapeutic efforts, I was walking again. I've left the facility and now looking for a fitness place in my area that has the NuStp. It was a life-savor for me, and miss it already.

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  • Terry Salmonson

    I love warming up at Northern Michigan Sports Medicine on the NuStep.

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  • David Young

    I made the 2 mile mark today in 25 minutes on 4 strength. I got up to 218 steps per minute at times one year ago I started at 77 steps per minute.

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  • Cathy Abbott Atlija

    I have primary progressive multiple sclerosis and right arm and leg are very weak. Before being introduced to the NuStep at a rehab center, no other exercise equipment had worked for me. With the leg brace and the hand grip assist I was able to for the first time in years. I'm up to 60 minutes and 4700 steps on level 5.

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  • Aliguay Helen

    That's good equipment for exercise especially the person going medications exercise is good as long as you are active...because if you start sweating start burning the calories...

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  • Andrea Brown

    The best ever! Best workout without any pain but lots of resistance and completely all over benefits.

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  • Matthew Drake

    The best place I've ever worked and the best machine out there!

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  • Sandra Gookin

    First used this after my knee replacement therapy. Decided some time later that I needed to exercise at home so I picked a Nu Step T5XR. It sits by the TV which helps me going. Just finished my first mile in one sitting! Well worth the money!

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